Helping Granite Staters Find Solutions

If you need assistance with any issue involving a federal agency, Senator Hassan’s office may be able to help.

This week, we are highlighting stories of Granite Staters that we helped, so that you can see ways we may be able to help you. Check in throughout the week to see more featured stories.

And if you need assistance, please contact our office at 603–622–2204 or

Shawn Chase, Belmont. Shawn Chase was laid off in March of 2020 due to COVID-19. He applied for unemployment and was accepted, but months later was denied and told he owed more than $8,400 in overpayments, which began accruing interest. Our office was able to get Shawn’s claim reviewed, his overpayment reversed, and his benefits reinstated.

Marilyn Weir, Chichester. Marilyn Weir contacted our office on behalf of her family, who had booked a cruise that was cancelled due to the pandemic. She was only given a very small refund, and the cruise company was refusing to refund the remainder of the cost. Our office reached out to the cruise company and requested a review of Marilyn’s concerns, which resulted in a full refund for the Weir family.

Michelle Thornton, Bedford. Michelle contacted our office regarding a bill she had received from her health insurance company for a medical procedure. Even though she checked with her insurance plan ahead of time, she was charged $910 for an anesthesia nurse who was out of network. Our office was able to reach out to Michelle’s insurance company to fix the surprise medical bill and correct the bill she had received.

Yan Chang, Brookline. Yan Chang is a hairdresser whose shop was closed due to COVID-19. When she applied for unemployment, she accidentally made a mistake on a question which resulted in her not receiving benefits. NH Employment Security was unable to correct this mistake, so Yan reached out to our office. We were able to submit her concerns for review, fix the issue, and Yan began receiving her benefits.

This is the official Medium account of U.S. Senator Maggie Hassan of New Hampshire.